What is Empathy Gap?

Understanding Cognitive Biases

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The tendency to underestimate the influence or strength of feelings, in either oneself or others.

Definition

An inability to minimize one’s gap in empathy can lead to negative outcomes in medical settings (e.g., when a doctor needs to accurately diagnose the physical pain of a patient), and in workplace settings (e.g., when an employer needs to assess the need for an employee’s bereavement leave).

Example

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